App indicates unlocked but, door doesn’t open

App indicates unlocked but, door doesn’t open

·        In the even your app says the door is unlocked but the door does not open please check the following:

  1. Doors with a Crashbar/Panic Bar
    1. Check to ensure that the external power supply for the device is powered on.
    2. This is typically near the door or near the internet.
    3. The installer of the system should have shown you the additional power supply location.
    4. Once the power is confirmed back on reattempt to unlock the door via the app.
    5. If that does not work then contact support by calling 84-HYBRIDAF (844-927-4313) and choosing option 2
  2. Doors with an electronic strike cut into the frame
    1. Check to make sure that the door is not pushing open into the lock.
    2. If the door is pressuring the lock it will hold the locking mechanism from being able to release.
    3. If the locking mechanism is sticking slightly you can use “Silicon Lube” on the locking mechanism for maintenance
    4. If that does not work then contact support by calling 84-HYBRIDAF (844-927-4313) and choosing option 2


    • Related Articles

    • Managing the Door Schedule

      For an Overview of the Door Schedule Feature Click here for a full overview of the Schedule Management Feature. To manage the door schedule do the following: Login to the app as an admin Click My Gym Click Schedule If you have Multiple Doors simply ...

    • Managing App Disable Schedules

      To manage the App Disable Schedule do the following: Click here for a full overview of the Schedule Management Feature. Login to the app as an admin Click My Gym Click Schedule Click App Disable App Disable Settings Allow Emergency Access - When ...

    • Unlock my gym door

      Sign In with your email and password Press “Locations” on the home screen Find the gym location from the list provided Review the waivers/rules as required Press and hold “Unlock” until you feel the mobile device vibrate You now have a “5” second ...

    • Schedule Management Overview

      The app provides two features to manage schedules: Door Schedule Overview: Allows for setting time frames on Monday-Sunday for the door to remain unlocked. You can also add an exception to have the door enabled or disabled during a scheduled ...

    • I need the app!

      Just joined a gym that offers 24/7/365 access with #HybridAF?? Great! Welcome to the network. To download the app use one of the links below: For iOS - HybridAF iOS For Android - HybridAF Android